Frequently Asked Questions
Everything You Need to Know Before Bringing Home Your New Best Friend
Where do your puppies come from?
Our puppies are sourced from reputable breeders who adhere to strict health and welfare standards. We ensure that all breeders we work with provide a healthy and caring environment for their animals.
Are your puppies vaccinated and health-checked?
Yes, all our puppies are up-to-date on vaccinations and have undergone a thorough veterinary health check before arriving at our store. We provide health records and documentation for each puppy.
What is your return policy?
We understand that circumstances can change. We offer a return policy within a certain timeframe, provided the puppy is in good health. Please contact us for specific details regarding our return policy.
Do you offer any guarantees or warranties?
Yes, we offer a health guarantee for our puppies, covering any genetic or hereditary conditions. We also provide support and guidance for the life of your pet.
How can I prepare for bringing a new puppy home?
We recommend preparing your home with essential supplies such as a bed, food and water bowls, toys, and a crate. It’s also important to puppy-proof your home by removing any hazards. We can provide a checklist and advice to help you get started.
Do you offer any training or support after purchase?
Yes, we offer ongoing support for all our customers. We can provide advice on training, socialization, and care for your new puppy. We also recommend enrolling in a puppy training class to help with basic obedience and socialization.
Can I finance the purchase of a puppy?
We offer various payment options, including financing for qualified buyers. Please contact us for more information on our financing options.
Can I reserve a puppy?
Yes, we offer puppy reservations with a non-refundable deposit. This allows you to secure your chosen puppy until they are ready to go home.
